Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAOPE023A Mapping and Delivery Guide
Manage operations for a Level 2 incident

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAOPE023A - Manage operations for a Level 2 incident
Description This unit covers the competency required to command resources to achieve resolution of a Level 2 incident.A person performing this role has the title of Operations Officer and is delegated responsibility by the Incident Controller to implement the strategies to resolve the incident. Level 2 incidents are complex either in size, resources or risk. They are characterised by the need for:deployment of resources beyond initial responseORsectorisation of the incidentORestablishment of functional sections due to the levels of complexity (such as operations and planning)ORa combination of the aboveNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to Operations Officers responsible for:all activities undertaken directly to resolve the incidentmanagement of all resources assigned to operationsidentification of new and emerging risks at the incident. The authorisation to perform this role is subject to organisational policies and procedures.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites PUAOPE015A Conduct briefing and debriefings (Fire sector specific)PUAOPE016A Manage a multi-team sector (Fire sector specific)
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish command and develop operational structure
  • Initial briefing including information to manage the operations requirements for the incident is sought and obtained from Incident Controller.
  • Command of operations function is established.
  • Principles of span of control are applied to operational resources.
  • Divisions and sectors are delineated taking account of geographic and functional requirements.
  • Strike teams/task forces/units are formed from allocated single resources as required.
       
Element: Contribute to the development of the Incident Action Plan
  • Incident Action Plan (IAP) for the current operational period is monitored and reviewed.
  • Input into incident objectives and operational strategies is provided.
  • Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements.
  • Need for logistical support is determined and documented.
       
Element: Manage operations
  • Site security is established in accordance with agency policies and procedures.
  • Records of activities are kept in accordance with agency policies and procedures.
  • Operations function is established to achieve objectives and tasks are delegated in accordance with a Level 2 incident.
  • Operations requirements are identified and resources are sought to meet incident requirements.
  • Operations personnel are briefed and tasks are allocated in accordance with the IAP.
  • Resources are deployed in accordance with the IAP
  • Operations progress is monitored against the IAP and operational activities are adjusted as required throughout the incident.
  • Operational effectiveness is regularly reviewed and required changes to operational structure, available resources and logistical support are determined and communicated to Incident Controller.
  • Operations resources are managed in accordance with agency workplace policies.
  • Safe work practices, health and welfare arrangements for work area are implemented and monitored.
  • Agreed protocols are followed when managing personnel from other agencies.
  • Action is taken to protect and preserve incident scene in accordance with agency policies and procedures.
  • Staging areas are established and maintained, where required.
       
Element: Establish effective communications
  • Incident Communications Plan is implemented, monitored and reviewed.
  • Communication is maintained with incident personnel.
  • Current and emerging operational risks are communicated to personnel.
  • Communication is maintained with stakeholders and affected parties present at the scene.
  • Emerging or anticipated problems with incident communications are reported immediately.
       
Element: Participate in the Incident Management Team
  • Incident Management Team (IMT) planning meetings are attended in accordance with Incident Controller's requirements.
  • Incident Controller is advised of incident situation, control progress and emerging risks in a timely manner.
  • IMT is kept informed of progress of operations plan and of operational requirements.
  • Advice is provided to IMT on provision of services and resources, and prioritisation of requirements.
  • Incident Controller is briefed on analysis of progress against the operations portion of the IAP as required.
  • Liaison with other members of the IMT is undertaken as required.
  • Regular information exchange is maintained with Planning Section and Logistics Section.
       
Element: Monitor and review operations functions
  • Allocation and performance of resources are monitored and reviewed.
  • Incident reports are produced as required.
  • Operational briefings/debriefings are conducted as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

establish and manage an Operations Section appropriate to the nature and complexity of the incident

task and apply resources to achieve resolution of the incident in accordance with the IAP and the principles of span of control

regularly communicate within the operational structure, and monitor and review progress towards achievement of IAP

implement response in accordance with organisational procedures and within bounds of authority

secure emergency/operations site

react to strategic changes within the environment

advise Planning Section and Incident Controller of incident situation, control progress and emerging risks

effectively liaise with Incident Controller and exchange information with the Planning and Logistics Section on a regular basis

develop and implement operations portion of the IAP for a Level 2 incident

establish and maintain staging areas for a Level 2 incident

log and record all actions and decisions

liaise effectively with the Incident Controller and other members of the IMT

work effectively with internal and external stakeholders

operate in a management role, effectively and efficiently delegating responsibility, monitoring performance, providing feedback and taking mitigation action to ensure completion of operations requirements at an incident.

Consistency in performance

Competency should be demonstrated over time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment.

Specific resources for assessment

Access is required to:

Level 2 incidents or simulation of Level 2 incidents, in a multi-agency response environment

equipment, personnel, facilities appropriate to a Level 2 incident and within the bounds of responsibility as designated to the Operations Officer by the Incident Controller

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

analyse everyday situations both functionally and strategically

communicate information

conduct briefings and debriefings

conduct assessment of operational activities

contribute to development of IAP

delegate

lead teams

make decisions

manage a team within a dynamic environment

manage time effectively

prioritise work tasks

resolve conflict and negotiate effectively

solve problems

Required Knowledge

agency procedures for managing and concluding Level 2 incident operations

agency arrangements for liaising with personnel from other agencies

equipment and personnel capabilities for incident type

interagency MOUs relating to incident type, and agency policies and procedures related to liaising with other organisations

organisational communications policy and requirements

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

procedures for deploying and tasking personnel

occupational health and safety (OH&S) agency risk assessment arrangements and safe work practices, health and welfare arrangements at incidents

operational risk identification

post incident procedures

process for determining operational priorities

processes for deployment and communication of the organisation's allocated tasks

protecting and preserving incident scene and recording requirements

resource management responsibilities and systems (safe deployment and recording)

risk management processes and agency arrangements (including incident analysis), including contingency planning

sectorisation of incident

state/territory-based coordination arrangements

state/territory emergency management legislation with particular emphasis on incident type

team dynamics

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Principles of span control:

Relate to the number of groups or individuals which one person can successfully supervise

Up to five reporting groups or individuals is considered desirable as this maintains a supervisor's ability to effectively task, monitor and evaluate performance

Incident Action Plan may include:

Accommodation and welfare arrangements for incident personnel and affected people

Communications Plan

Incident objectives

Information on alternative or fallback strategies

Information plan for dissemination of information to all stakeholders

Information regarding the necessary logistical arrangements

Management arrangements, including establishment of sectors and divisions

Maps or site plans of the incident

Medical Plan and consideration of OH&S issues

Resources to be allocated to each division and sector

Statement of current situation and predictions of the incident's likely development (including key risk exposures)

Strategies to achieve defined incident objectives

Structural chart depicting personnel in the incident management structure if established

Timings of meetings and changeovers

Traffic management

Resources may include:

Aviation and marine vessels

Communication devices

Human (operations personnel)

Local

Machinery

Physical (equipment)

State/territory and federal governments

Support personnel

Technology devices

Vehicles

Volunteers

Operational briefings/debriefings may include:

Critical incident stress debriefing

Operational analysis

Performance evaluations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Initial briefing including information to manage the operations requirements for the incident is sought and obtained from Incident Controller. 
Command of operations function is established. 
Principles of span of control are applied to operational resources. 
Divisions and sectors are delineated taking account of geographic and functional requirements. 
Strike teams/task forces/units are formed from allocated single resources as required. 
Incident Action Plan (IAP) for the current operational period is monitored and reviewed. 
Input into incident objectives and operational strategies is provided. 
Operations component of the IAP is developed in accordance with operational procedures, safe work practices, agency workplace policies, industrial awards and agreements. 
Need for logistical support is determined and documented. 
Site security is established in accordance with agency policies and procedures. 
Records of activities are kept in accordance with agency policies and procedures. 
Operations function is established to achieve objectives and tasks are delegated in accordance with a Level 2 incident. 
Operations requirements are identified and resources are sought to meet incident requirements. 
Operations personnel are briefed and tasks are allocated in accordance with the IAP. 
Resources are deployed in accordance with the IAP 
Operations progress is monitored against the IAP and operational activities are adjusted as required throughout the incident. 
Operational effectiveness is regularly reviewed and required changes to operational structure, available resources and logistical support are determined and communicated to Incident Controller. 
Operations resources are managed in accordance with agency workplace policies. 
Safe work practices, health and welfare arrangements for work area are implemented and monitored. 
Agreed protocols are followed when managing personnel from other agencies. 
Action is taken to protect and preserve incident scene in accordance with agency policies and procedures. 
Staging areas are established and maintained, where required. 
Incident Communications Plan is implemented, monitored and reviewed. 
Communication is maintained with incident personnel. 
Current and emerging operational risks are communicated to personnel. 
Communication is maintained with stakeholders and affected parties present at the scene. 
Emerging or anticipated problems with incident communications are reported immediately. 
Incident Management Team (IMT) planning meetings are attended in accordance with Incident Controller's requirements. 
Incident Controller is advised of incident situation, control progress and emerging risks in a timely manner. 
IMT is kept informed of progress of operations plan and of operational requirements. 
Advice is provided to IMT on provision of services and resources, and prioritisation of requirements. 
Incident Controller is briefed on analysis of progress against the operations portion of the IAP as required. 
Liaison with other members of the IMT is undertaken as required. 
Regular information exchange is maintained with Planning Section and Logistics Section. 
Allocation and performance of resources are monitored and reviewed. 
Incident reports are produced as required. 
Operational briefings/debriefings are conducted as required. 

Forms

Assessment Cover Sheet

PUAOPE023A - Manage operations for a Level 2 incident
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAOPE023A - Manage operations for a Level 2 incident

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: